TrueFlip is not sending my winnings

At TrueFlip Casino, I began to play slots. I've still been able to deposit bitcoin worth over 10,000 euros, and up until yesterday...


I finally won and decide to cash some of my money back to the wallet. After 24h still do not see any funds and it sits all the time as pending status. I keep hearing from customer service that I must wait. According to their terms, bitcoin withdrawals take 20 minutes!


Is this some scam webpage where you can deposit but when you request cash out things is not moving??