Delayed payment from MyStake.

I used Bitcoin to make a deposit on July 17, 2022, of about 55 Euros. With the welcome bonus and a successful wager, I ended up with a balance of 2473 EUR.


I twice requested withdrawals, both of which were refused within a few hours and required me to confirm my bitcoin withdrawal address and provide supporting documentation.

I submitted all of my paperwork, but because their system for verifying it appears to be faulty, I had to manually confirm my BTC address.


I keep requesting the live help, but all I ever receive are vague responses that give the impression that the withdrawal has already been approved and my "bank" is to blame. Naturally, on my end there is no bank involved.


Please help with information what should I do!!!