Bovada Casino - Account blocked without my consent and knowledge

I have a problem with Bovada, they have blocked my account and I had balance there.

I then asked where the $1320 which was the account balance was and she said it was sent to me.

I never received any money and now it is the second week after conversion I still don't have any funds received and they do not reply to my emails.

Does anybody have similar problems and maybe have some advice on how to deal with these scammers?